Privacy Policy for DekGrid 

Effective Date: Feb,12,2025

At DekGrid, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or purchase our products. By using our services or browsing our website, you agree to the practices outlined in this policy.

1. Information We Collect

We collect various types of information to enhance your experience with DekGrid and provide you with the best service:

• Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal details such as your name, email address, phone number, billing address, shipping address, and payment information.

• Non-Personal Information: We also collect data on how you interact with our website, such as browser type, device information, IP address, and website usage patterns through cookies and other tracking technologies.

2. How We Use Your Information

The information we collect is used for various purposes, including:

• Processing Orders: To fulfill your orders, provide customer support, and manage your account.

• Improving Services: To enhance the user experience on our website and improve the functionality of our products and services.

• Marketing Communications: To send promotional emails or newsletters if you’ve opted in. You can unsubscribe at any time.

• Legal and Compliance: To comply with legal obligations and resolve disputes if necessary.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your data with trusted third-party service providers (e.g., payment processors, shipping companies, and email marketing platforms) to assist with operations and services related to your order.

• Legal Compliance: If required by law, we may disclose your personal information to comply with legal processes, such as subpoenas or court orders.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device to help us improve site navigation, personalize content, and analyze website traffic.

You can modify your browser settings to disable cookies, but this may limit some features of the website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please be aware that no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.

• Correction: If your information is inaccurate or incomplete, you may request corrections.

• Deletion: You can request the deletion of your personal data, subject to certain conditions (such as legal obligations).

• Opt-out: You can unsubscribe from marketing emails or newsletters at any time by following the unsubscribe instructions in the emails or contacting us directly.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Please review the privacy policies of third-party sites before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it as soon as possible.

9. Changes to This Privacy Policy

DekGrid reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal information, please contact us at:

DekGrid Outdoor Flooring
Email: nikfederko@dekgrid.ca
Phone: 778-214-2718
Address: Kelowna, BC, Canada